How It Works & What to Expect
After placing an order or submitting a mail-in request, you will receive instructions on how to send in your device.
- Carefully package your console using bubble wrap, especially around the corners.
- Include your order form or a note with your name and contact information inside the box.
- Ship the console only unless your service specifically requires additional items.
- We recommend using UPS and adding insurance for high-value devices.
Your shipping address and full instructions are provided during checkout or after submitting the mail-in form.
You can choose either option depending on your situation:
- Place an order if you already know the service you need and want the fastest turnaround.
- Use the mail-in form if you’re unsure of the issue or want us to review your device before purchasing.
Both options result in the same professional repair process.
Most repairs are completed within 24–48 hours after your device arrives. If a specific part is required or additional issues are found, we will contact you before proceeding.
Yes, always. If additional issues are discovered during diagnosis, we will explain the problem and get your approval before performing any extra work.
Yes. Our services include both labor and any required parts unless otherwise stated on the product page.
Yes. All services include a 60-day warranty covering workmanship and repair-related part failures. This does not cover physical damage, liquid damage after service, or misuse.
Once received, your device is logged, inspected, repaired, fully tested, and shipped back with tracking information.
No problem. If you’re unsure of the issue, you can submit a mail-in request with a description of the problem or select Other Unlisted Repair when placing an order.
Once we receive your device, we’ll perform a full inspection and contact you with the correct diagnosis and any recommended service before moving forward.
Shipping & Service Details
After placing your order, you’ll receive instructions on how to send in your device.
- Include your order form or a note with your name and contact information inside the package.
- Securely package your console using bubble wrap to prevent damage during shipping.
- Ship the console only unless your service specifically requires additional items.
- We recommend using UPS and adding insurance for high-value devices.
Once received, your device is inspected, professionally serviced, fully tested, and shipped back to you with tracking.
We recommend using UPS for all shipments due to its reliability and tracking. Other carriers may be used at your discretion.
No. Please send the console only unless instructed otherwise. Do not include cables, controllers, or accessories.
Yes. Shipping carriers typically provide limited coverage unless additional insurance is purchased, so we recommend insuring high-value devices.
You can track your repair at any time using our Order Tracking page.
Simply enter your order details to view the latest status. We also send updates via email throughout the process.
Yes. We offer professional modchip installations for supported devices, including advanced microsoldering work where required.
Yes. Success depends on the severity and duration of exposure. We will inspect the device and contact you with options if additional issues are found.
Yes. We frequently repair devices with failed previous repair attempts, including damaged pads, traces, or incomplete work.
Yes. If you are sending multiple devices, contact us for discounted pricing options.
Yes, but please contact us first to confirm availability and ensure we are prepared for your specific repair.
Possibly. We specialize in consoles and handheld devices, but feel free to contact us about unlisted repairs.
Sometimes. This depends on the model and condition, so contact us with details for evaluation.