How to Ship Your Device
Thank you for your order. Your next step is to safely pack and mail in your device for service. Please follow the instructions below so your order can be checked in quickly and without delays.
Important Before You Ship
In most cases, we only need the device itself. Please do not send accessories, chargers, controllers, docks, game cartridges, discs, cases, or other personal items unless we specifically asked for them.
Step 1
Prepare Your Device
Step 2
Include Your Order Info
Step 3
Pack It Securely
Step 4
Ship With Tracking
Before You Ship
Please take a few minutes to prepare your device before packaging it. This helps prevent delays during intake, testing, and service.
- Power the device off completely before shipping.
- Remove any discs, game cartridges, accessories, chargers, docks, and detachable extras unless specifically requested.
- If your order includes optional software setup and you want us to use your storage device, leave it inserted. Otherwise, remove it.
- If your device has a passcode, activation lock, or account restriction, make sure it will not prevent testing after service.
- If your device is brand new or freshly reset, complete any setup steps needed for basic testing if required.
- Back up any important save data, files, or personal data before shipping whenever possible.
What to Include
- Your device only
- A printed mail-in form or order sheet
- Your full name
- Your order number
- A short note describing the issue or service requested
- Only specifically requested parts or accessories, if applicable
Before You Ship
- Controllers, Joy-Cons, docks, chargers, HDMI cables, or power adapters unless requested
- Game cartridges, discs, styluses, cases, or carrying bags
- Extra accessories or personal items
- Original retail packaging unless specifically requested
- Anything not related to the service you purchased
Download and Print Your Mail-In Form
Your order should include a downloadable PDF form. Please print it out and place it inside the box with your device. This helps us identify your package and match it to your order faster.
Need Your Order Form?
After placing your order, you’ll be able to download a pre-filled order form from your confirmation page or from My Account.
Recommended Shipping Method
We recommend using a tracked shipping service such as USPS or UPS. Purchasing postage online can often save money compared to in-store retail prices.
- Use a shipping service with tracking
- Insurance is optional, but recommended for higher-value devices
- Keep your receipt and tracking number until your order has been checked in
- Pirate Ship is a popular option for discounted USPS and UPS labels
Using Pirate Ship
- Create a free Pirate Ship account
- Enter your package dimensions and weight
- Compare USPS and UPS rates
- Choose your preferred service level
- Print and attach your shipping label securely
Packaging Instructions
Proper packaging is important. Devices damaged during shipping may delay service or require additional repairs.
Materials You'll Need
- A sturdy cardboard box sized close to the wrapped device
- Bubble wrap, packing paper, foam, or other protective material
- Packing tape
- Your printed shipping label
Step-by-Step Packing Process
- Power off the device completely.
- Wrap the device in bubble wrap or packing paper with a protective layer around all sides.
- Use a box that fits the wrapped device snugly without too much empty space.
- Place your printed mail-in form or order sheet inside the box.
- Fill all empty space so the device cannot shift during transit.
- Seal the box securely with packing tape on all edges.
- Attach the shipping label firmly and make sure it is clearly readable.
Shipping Address
The Console Forge
1310 Starling ln
Lewisville, Texas 75077
Important: Please enter the shipping address exactly as shown. Missing part of the address can delay delivery.
After You Ship
- Save your tracking number
- Monitor tracking until the package shows delivered
- Please allow 1–2 business days after delivery for pickup, check-in, and order status updates
- If tracking shows delivered and your order has not been updated after 2 business days, contact us
Questions or Concerns?
If you have any questions before shipping your device, please contact us first so we can help make sure everything is packed correctly.
Email: support@theconsoleforge.com
Order Status: Track your order using your order number